The five articles in this series have a single purpose: share small outlines of the approach I used in various consulting and service management activities.
Posts Tagged ‘itil’
Method_4of5: service (management)
Thursday, October 7th, 2010Projects vs. Services
Thursday, September 9th, 2010If you are a professional project/programme or service manager, probably this short article will sound funny- and match with some memories from your own experience.
And if you are a project manager who found that eventually the project that (s)he was managing became a project only by name- I can say that you are not alone.
If you are neither working in project nor service management- you are anyway surrounded by “projects”, “programmes”, “risk management”, “service providers”, “suppliers”, and discussions about “budgets”- be it the annual rite of passage through a Parliament, your home renovation, or just your vacation planning.
Managing change across time
Sunday, July 12th, 2009If you read once in a while this chaotic website of mine, you know that I wrote here and there about change management.
I would like to share here some experience from my activities, and why I believe that adopting a common framework might be sub-optimal, but a smart allocation of resources.
To summarize:
- change is a constant (”panta rei”)
- change is made of “here and now” activities, and their antecedents and consequences
- if you can, do not re-invent the wheel- use an existing one…
- …and see how to make it fit in your environment
- and drop that “not invented here” attitude: you are wasting resources
- last but not least: ask yourself- who will keep the memory of the choices made